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2017 Plan Information

Benefits & Services

Participants get covered Medicare and Medicaid benefits directly from VillageCareMAX Full Advantage FIDA Plan. You pay no co-pays, deductibles or monthly premium for covered services.

Your Care Manager will work with you, your family and a team of providers to help determine what services will best meet your needs. A Registered Nurse will complete a comprehensive assessment at your home when you first join our plan. Your dedicated care team with your help will develop a personal care plan with your needs – the Person Centered Service Plan (PCSP).

We will communicate with you on a regular basis and visit you as needed to ensure that you are getting all the services you need.

In addition to your medical, long term care services, supports, supplies and prescription drug coverage you will receive benefits such as:

  • $0 doctor visits
  • $0 preventive services including bone mass measurement, diabetes screenings, cancer screenings, flu shots, and glaucoma tests
  • Home assessments
  • Home health and personal care aide
  • Transportation
  • Home maintenance services
  • Home visits by medical personnel
  • Home delivered and congregate meals
  • Adult day health care
  • Social day care
  • Private duty nursing
  • Assistive technology
  • Diabetes programs and supplies
  • Personal Emergency Response System (PERS)
  • $0 dental care
  • $0 vision services and eyeglasses
  • $0 hearing exams and hearing aids
  • Physical, occupational and speech therapy at home
  • Diagnostic testing (including X-ray, EKG, MRI, CT Scans)
  • Inpatient and outpatient hospital services
  • Skilled Nursing Facility
  • Behavioral health services (including mental health and substance abuse)

You can read more about the services that are available to Participants of VillageCare MAX Full Advantage FIDA plan, by downloading and reviewing the following booklets. Or to learn more, please call us at 800-469-6292 (TTY users call 711). We are available from 8:00 a.m. to 8:00 p.m. to answer your questions.

2017 Summary of Benefits   
 English Español 中文 Creole Русский Italiano 한국 

2017 Participant Handbook   English Español 中文 Creole Русский Italiano 한국

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. Limitations and restrictions may apply. Benefits, list of covered drugs, and pharmacy and provider networks may change from time to time throughout the year and on January 1 of each year. For more information, call VillageCareMAX Full Advantage FIDA Plan at 1-800-469-6292 (TTY 711), 8 am to 8 pm, 7 days a week, or read your Participant Handbook. You can ask for this information for free in other formats, such as Braille or large print.

VillageCareMAX complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 1-800-469-6292 (TTY: 711).

ATENCIÓN:  si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al 1-800-469-6292 (TTY: 711).

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電1-800-469-6292 (TTY: 711)。

You can enroll in VillageCareMAX Full Advantage FIDA Plan if you:

  • Are 21 years old or older
  • Have full Medicaid and Medicare Part A and Part B
  • Live in Brooklyn, Bronx, Manhattan or Queens
  • Require community-based long term care services for more than 120 days or
  • Are eligible for the Nursing Home Transition & Diversion (NHTD) or
  • Are in a nursing home and receiving long-term services and supports there.

The New York Enrollment Broker is responsible for processing enrollments into VillageCareMAX Full Advantage FIDA Plan. If you would like to join our plan, you can:

  • Call VillageCareMAX Full Advantage FIDA Plan at 1-800-469-6292 (TTY 711), 7 days a week 8 am to 8 pm. We will make a three-way call with you and the New York Enrollment Broker. You can request to be enrolled in our plan; or
  • Call the New York Enrollment Broker directly at 1-855-600-FIDA and request to be enrolled in VillageCareMAX Full Advantage FIDA Plan. TTY users should call 1-888-329-1541. The New York Enrollment Broker is available Monday through Friday from 8:30 am to 8:00 pm, and Saturday from 10:00 am to 6:00 pm.

VillageCareMAX Full Advantage FIDA Plan is a managed care plan that contracts with both Medicare and New York State Department of Health (Medicaid) to provide benefits of both programs to Participants through the Fully Integrated Duals Advantage (FIDA) Demonstration. Enrollment in VillageCareMAX Full Advantage FIDA Plan depends on contract renewal.

Prescription Drug Coverage

VillageCareMAX Full Advantage FIDA Plan members pay no co-pays for their prescription drugs:

  • $0 annual deductible
  • $0 premium
  • $0 copays

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. Limitations and restrictions may apply. Benefits, list of covered drugs, and pharmacy and provider networks may change from time to time throughout the year and on January 1 of each year. For more information, call VillageCareMAX Full Advantage FIDA Plan at 1-800-469-6292 (TTY 711), 8 am to 8 pm, 7 days a week, or read your Participant Handbook. You can ask for this information for free in other formats, such as Braille or large print.

VillageCareMAX Full Advantage FIDA Plan has a list of covered drugs called the formulary. The formulary lists which Part D and Medicaid prescription drugs are covered by the plan. The formulary also tells you if there are any restrictions in coverage for certain drugs.

2017 VillageCareMAX Full Advantage FIDA Plan Formulary (pdf)
English Español 中文 Creole Русский Italiano 한국

The formulary is updated throughout the year. If you are taking a prescription that is affected by a change in the formulary, you will receive information about this in your monthly Explanation of Benefits (EOB) that we will send you.

Below is a list of changes made to the formulary this year.

2017 Formulary Changes (pdf)

The VillageCareMAX Full Advantage FIDA Plan requires you or your physician to get prior authorization for certain drugs. This means that you will need to get approval from us before you fill your prescriptions. If you don’t get approval, the plan may not cover the drug.

2017 List of drugs that require prior authorization

Certain drugs have limits on the amount of the drug that VillageCareMAX Full Advantage FIDA Plan will cover. For example, VillageCareMAX Full Advantage FIDA Plan provides 90 tablets per prescription for Lorazepam 1 mg.

In some instances, VillageCareMAX Full Advantage FIDA Plan may require you to try certain drugs to treat your medical condition before we will cover another drug for that same condition. This is called Step Therapy. For example, if Drug A and Drug B both treat your medical condition, VillageCareMAX Full Advantage FIDA Plan may not cover Drug B unless you try Drug A first. If Drug A does not work for you, the plan will then cover Drug B.

2017 List of drugs that require step therapy

If your drug is not listed in the formulary, you should call Participant Services at VillageCareMAX Full Advantage FIDA Plan or check our formulary look up (external link) and confirm that the drug is not covered. If it’s not covered, you have two options:

  1. Ask Participant Services for a list of similar drugs that are covered. Show the list to your doctor and ask him/her to prescribe a similar drug that is covered by VillageCareMAX Full Advantage FIDA Plan
  2. Ask Participant Services to make a coverage determination and cover your drug.

There are several types of coverage determinations that you, can ask us to make, including:

  • Cover your drug even if it’s not on our formulary. This is also called an exception.
  • Waive coverage restrictions or limits on your drug.

When you are requesting an exception you should submit a statement from your physician supporting your request. We must make a decision within 72 hours of getting your physician’s supporting statement.

You can request an expedited exception if you or your doctor believes your health could be seriously harmed by waiting up to 72 hours. If your request to expedite is granted, we must give you a decision no later than 24 hours after we receive your physician’s supporting statement.

How to request a coverage determination for a prescription drug?

Learn more about Coverage Determinations and Exceptions

Part D Coverage Determination Form (pdf)

New to Plan and do not live in a long-term care facility

As a new participant in VillageCareMAX Full Advantage FIDA Plan, you may be taking drugs that are not on our formulary or that are subject to certain restrictions such as prior authorization or step therapy. You should talk to you doctor right away to decide if s/he can switch you to another drug that is covered or request a formulary exception. While you talk to your doctor, we will cover your drug during the first 90-days of membership in our plan.

Changes in drug coverage – current participant

If you are a current participant affected by a formulary change from one year to the next, VillageCareMAX Full Advantage FIDA Plan may provide up to 90 days worth of temporary suppl(ies) of the non-formulary drug unless the drug was recalled for unsafe reasons. If you need a refill for the drug during the first 90 days of the new plan year, we will provide you with the opportunity to request a formulary exception in advance for the following year.

We will send you a letter in the mail whenever you receive a transitional fill on your prescription. It will provide you with more information and will explain the steps you can take to request an exception, if you and your doctor believe this is needed for you.

(See the section Coverage Determinations above)

New to Plan and living in a long-term care facility

If you are a resident of a long-term care facility, we will allow you to refill your prescription for up to 98-day transition supply (unless you have a prescription written for fewer days). We will cover more than one refill of these drugs during the first 90-days of your membership in our plan.

More than 90 days in plan and living in a long-term care facility

If you need a drug that is not on our formulary or if your ability to get your drugs is limited, but you are past the first 90-days of membership in our plan – we will cover one 31-day supply, or less if your prescription is written for fewer days.

When your transition period ends

For each of your drugs that is not on our formulary or if your ability to get your drugs is limited – VillageCareMAX Full Advantage FIDA Plan will temporarily cover up to 90-day supply (unless you have a prescription written for fewer days) when you go to a network pharmacy. After your 90-day transition period ends, we generally will not pay for these drugs. We will provide you with written notice after we cover your temporary supply. This notice will explain the steps you can take to request an exception and how to work with your doctor to switch to an appropriate drug that we cover. You will receive an approval letter if we approve the request from you and your doctor.

Change in your level of care (after the first 90-days of membership)

There are times when you may experience a change in your level of care, such as a discharge from a hospital to a home setting. In these cases, we will cover a one-time temporary supply for up to 30-days (or 31- days if you are a long-term care resident) when you go to a network pharmacy. During this period, you should use the plan’s exception process if you wish to have continued coverage of the drug after the temporary supply is finished.

Our Medication Therapy Management (MTM) program focuses on improving therapeutic outcomes at no additional cost to participants who have multiple medical conditions, who are taking many prescription drugs and have high drug costs. Headed by licensed pharmacists, our team helps you manage the medications you are taking to stay healthy, and protects you from potentially harmful drug combinations.

You will be automatically enrolled if you:

  • Take seven or more Medicare Part D covered drugs for maintenance of chronic conditions
  • Have two or more chronic conditions such as diabetes, asthma, high cholesterol, high blood pressure, congestive heart failure or chronic obstructive pulmonary disease
  • Your drugs cost more than $3,919 a year

If you qualify you will receive an invitation to have a phone call with one of our pharmacists. The pharmacist will review all the drugs, vitamins and over-the-counter products you are taking and discuss them with you. Any concerns will be identified and shared with you and your doctor. The pharmacist will be able to answer any questions and address any of the concerns that you have about your medications and will send you the reviews and other useful information by mail.

If you do not wish to participate, please call Participant Services. This program is not a benefit.

MTM Program Description (pdf)

Provider and Pharmacy Network

Every year that you are a participant in our plan, we will send you either a new provider directory or an update to your provider directory. This directory lists our network providers and pharmacies. Network providers are doctors, other health care professionals, medical groups, hospitals and other health care facilities that have an agreement with VillageCareMAX Full Advantage Plan to deliver covered services to participants.

You must use network providers and pharmacies to get your medical care, services and prescription drugs, with limited exceptions.

As a participant, you must choose one of our network providers to be your Primary Care Provider (PCP). Your PCP will coordinate services with specialists and other network providers if needed. There is no prior authorization required to get care from network specialists. If you need a service that requires prior authorization from the plan, your PCP or specialist will contact us to get necessary prior authorization.

The providers in the network may change throughout the year. Please check the links below for the most updated information about the providers in the network. You may also call Participant Services at 800-469-6292 (TTY 711) for help in finding a provider near your home or request a hard copy directory.

Use our simple online provider search tool

Provider and Pharmacy Directory (PDF) English Español 中文 Creole Русский Italiano 한국

Find a Dentist

If you need specialized medical care that we cover (see your Participant Handbook) and the providers in our network cannot provide this care, you can get care from an out-of-network provider.

You must get prior authorization from our plan before you can see out-of-network providers. If you don’t get approval before you receive services from an out-of-network provider, VillageCareMAX Full Advantage FIDA Plan may not cover these services. If you need to see that provider for more care, check with us first to be sure that the approval covers more than one visit.

Emergency medical care is available anywhere in the United States or its territories.

Generally, we pay for drugs filled at an out-of-network pharmacy only when you are not able to use a network pharmacy.

We will pay for prescriptions filled at an out-of-network pharmacy in the following cases:

  • A participant cannot obtain a covered drug in a timely manner within the plan’s service area because there is no network pharmacy available within a reasonable driving distance.
  • A drug that has been dispensed by an out-of-network institution-based pharmacy while a participant is in the emergency room.
  • A participant, while out of the service area, becomes ill or runs out of his/her medications and cannot access a network pharmacy.
  • Filling a prescription for a covered drug and that drug is not regularly stocked at an accessible network pharmacy.
  • In these cases, please check first with Participant Services to see if there is a network pharmacy nearby.

Participant Reimbursement

If you pay “out-of-pocket” for a prescription drug from an out-of-network provider and you think that we should cover the expense – save your receipt and contact Participant Services or send us a request to review your claim for reimbursement.

Prescription Drug Claim Form (pdf)
Medical Participant Reimbursement Claim Form (coming soon)

Once your request for payment is received, we will let you know if we need additional information. Otherwise, we will consider your request and make a coverage determination. If we decide that the plan should pay for the drugs or services, we will mail the reimbursement to you. If we decide that the drugs or services are not covered, or you did not follow all the plan’s rules – we will not provide any payment. Instead, we will send you a letter explaining the reasons why we are not sending the payment and your rights to appeal that decision. Learn more about appeals.

Provider and Pharmacy Directory English Español 中文 Creole Русский Italiano 한국

Important Plan Information

A coverage determination or action is a decision we make about your benefits and coverage or about the amount we will pay for your medical services and long term services and supports. We are making a coverage determination whenever we decide what is covered for you and how much we pay.

Who can request a coverage determination?

You, your doctor or authorized representative may request a coverage determination. You may appoint an individual to act as your representative by filling out a personal representative authorization form. To get the form, call Participant Services or go Participant Forms and Resources.

How do I request a coverage determination?

  • Call Participant Services at 1-800-469-6292 (TTY 711)
  • Fax 212-337-5711
  • Write to VillageCareMAX
    112 Charles Street
    New York, NY 10014

How long will it take to get a decision?

When we give you our decision, we will use the standard deadlines unless we have agreed to use the fast deadlines. A standard coverage decision means we will give you an answer within 14 days after we receive your request.

A fast coverage decision means we will answer within 72 hours.

To get a fast coverage decision you must:

  • Be asking for coverage for a medical care you have not yet received. You cannot get a fast decision if your request is about payment for medical care you have already received.
  • Be asking for a fast decision because using the standard deadlines could cause serious harm to your health or hurt your ability to function.

If your doctor tells us that your health requires a fast decision, we will agree to give you a fast coverage decision. If you ask for a fast decision without your doctor’s support, we will decide whether your health requires a fast decision. If we say no, you have the right to ask us to reconsider by making an appeal.

What is an appeal?

If we make an organization or coverage determination that you disagree with, you can appeal this decision. An appeal if a formal request asking us to review and change a decision we have made about covering or paying for your benefits, services or prescription drugs.

Who can file an appeal?

You, your doctor (or other prescriber) or authorized representative may file an appeal. You may appoint an individual to act as your representative by filling out an Authorization of Representative form. To get the form, call Participant Services or go Participant Forms and Resources.

When can an appeal be filed?

For medical benefits, the request must be made within 60 days of postmark date of notice of action. If you request that we continue your benefits while the appeal decision is pending, you must request an appeal within 10 calendar days of the notice’s postmark date or by the intended effective date of the action, whichever is later. Appeals for coverage determinations must be filed within 60 calendar days.

How do I request an appeal?

  • Call Participant Services at 1-800-469-6292 or TTY 711
  • Fax to 212-337-5711
  • Write to VillageCareMAX
    112 Charles Street
    New York, NY 10014

How long will it take to get an appeal decision?

We will make a standard decision about your prescription drug appeal within 7 calendar days and all other appeals within 30 calendar days. We will make an expedited “fast” decision within 72 hours after we receive your appeal if your health requires it or your doctor or other prescriber asks us to make a fast decision. You, your provider or VillageCareMAX Full Advantage FIDA Plan can also request an extension of up to 14 calendar days.

If our answer is yes to part or all of what you requested, we must authorize or provide the coverage we have agreed to provide within 30 days after we receive your appeal.

If our answer is no to part or all of what you requested, we will send you a written denial notice informing you that we have automatically sent your

  • Medicare Part D prescription drug appeal to the Independent Review Organization
  • Medicaid prescription drug and all other appeals to the Integrated Administrative Hearing Officer at the FIDA Administrative Hearing Unit at the State Office of Temporary and Disability Assistance (OTDA) for another review.

For more information about other levels of appeals please call Participant Services at 1-800-469-6292 (TTY 711) or see your Participant Handbook. You can also find more information about appeals on the Medicare website (you will leave VillageCareMAX website). You can contact FIDA Participant Ombudsman to assist you with appeals as well at 1-844-614-8800 or www.icannys.org

If you would like to obtain an aggregate number of grievances, appeals and exceptions filed with VillageCareMAX Full Advantage FIDA Plan, please send your request in writing to Compliance Officer, VillageCareMAX, 112 Charles Street, New York, NY 10014.

A grievance is a type of complaint you make about a problem that does not involve payment or services provided by VillageCareMAX Full Advantage FIDA Plan or its providers.

Following are some examples of why you may file a complaint:

  • You have a problem with things such as the quality of your care during a hospital stay.
  • You feel you are being encouraged to leave your plan.
  • You feel waiting times on the phone, at a network pharmacy in the waiting room, or in the exam room are too long.
  • You feel you are waiting too long for prescriptions to be filled.
  • You are dissatisfied with the way your doctors, network pharmacists or others behave.
  • You are unable to reach someone by phone or obtain the information you need.

Who can file a complaint?

You may file a complaint or someone else may file the complaint on your behalf. You may appoint an individual to act as your representative to file a complaint for you by filling out a personal representative authorization form. Call Participant Services to obtain the form, or click here to download the form from Medicare’s website.

How do I file a complaint?

  • Call VillageCareMAX Participant Services at 800-469-6292 or TTY 711
  • Fax 212-337-5711
  • Write to VillageCareMAX
    112 Charles Street
    New York, NY 10014

You can also submit your complaint to Medicare by filling this form on Medicare website (this will take you from VillageCareMAX website) or calling 1-800-MEDICARE (1-800-633-4227). TTY/TTD users can call 1-877-486-2048 . You, or someone you trust, can also file a complaint with the New York State Department of Health by calling 1-888-712-7197.

When can I file a complaint?

A complaint must be submitted within 60 calendar days of the event or incident. You have the right to request a fast review or expedited complaint in some cases. A fast complaint means that we will notify you in writing of our decision within 24 hours.

How long will it take to get a decision?

If possible, we will answer you right away. If you call us with a complaint, we may be able to give you an answer on the same phone call. If your health condition requires us to answer quickly, we will do that. In these cases where a standard decision would significantly increase risk to your health – we will make an expedited decision within 48 hours, and no more than 7 calendar days.

Otherwise, we will make a decision about your complaint within 30 calendar days for standard requests. If we need more information and the delay is in your best interest or if you ask for more time, we can take up to 14 more calendar days to answer your complaint.

For more information about the complaints process, refer to your Participant Handbook.

Ending your membership in VillageCareMAX Full Advantage Plan may be voluntary or involuntary:

  • You might leave the plan because you have decided you want to leave.
  • There are also limited situations where you do not choose to leave, but we are required to end your membership.

Ending your membership voluntarily

We would like you to stay a participant of our plan but you can end your membership at any time. Your membership will usually end on the first day of the month after you submit your request to leave. The enrollment in your new plan also begins on this day.

You may end your membership only by:

  • Enrolling in another Medicare health or Part D plan, including a PACE organization.
  • Calling 1-800-MEDICARE. Available 24 hours a day, 7 days a week TTY users should call 1-877-486-2048.
  • Calling the Enrollment Broker (New York Medicaid Choice) at 1-855-600-FIDA. Available Monday through Friday from 8:30 am to 8:00 pm, and Saturday from 10:00 am to 6:00 pm. TTY users should call 1-888-329-1541.
  • Submitting a signed written request to New York Medicaid Choice:
    New York Medicaid Choice
    P.O. Box 5081
    New York, NY 10274

You can enroll in another FIDA plan, a Medicare plan, Original Medicare or a MLTC plan. VillageCareMAX offers a MLTC plan that you can choose to enroll in when you call New York Medicaid Choice.

If you wish to continue to receive Medicaid Long Term Support Services, you must join another FIDA plan or a Managed Long Term Care (MLTC) plan that is offered by VillageCareMAX.

If you leave our plan, it may take some time for your membership to end and your new way of getting Medicare and Medicaid to take effect. While you are waiting for your membership to end, you are still a participant and must continue to get your care as usual through VillageCareMAX Full Advantage FIDA Plan.

If you receive services from doctors or other medical providers who are not plan providers before your membership with VillageCareMAX Full Advantage FIDA Plan ends, neither we nor the Medicare program will pay for these services, with just a few exceptions, like urgently needed care, care for a medical emergency, and care that has been approved by us. If you happen to be hospitalized on the day your membership ends your hospital stay will usually be covered by our plan until you are discharged. If you have any questions about leaving our plan, please call us at 1-800-469-6292 (TTY 711).

Ending your membership involuntarily

Required Involuntary Disenrollments – your membership in VillageCareMAX Full Advantage FIDA Plan must end your membership in the plan if any of the following happen:

  • If you do not stay continuously enrolled in Medicare Part A and Part B.
  • If you are no longer eligible for Medicaid. We will send you a letter if you lose your Medicaid or other special eligibility requirements.
  • If you become no longer eligible for nursing home placement or Nursing Home Transition & Diversion (NHTD) or require community-based long term care services and supports.
  • If you move out of our service area or are away from our service area for six months or more.
  • If you become incarcerated (go to prison).
  • If you do not pay your spend-down/surplus or Net Available Monthly Income (NAMI).
  • The participant dies.
  • VillageCareMAX Full Advantage FIDA Plan’s contract with CMS is terminated, or no longer provides services in your area.

Discretionary Involuntary Disenrollment – we cannot make you leave our plan for the below reasons unless we get permission from Medicare and Medicaid first:

  • If you intentionally give us incorrect information when you are enrolling in our plan and that information affects your eligibility for our plan.
  • If you continuously behave in a way that is disruptive and makes it difficult for us to provide medical care for you and other participants of our plan.
  • If you let someone else use your membership card to get medical care. If we end your membership because of this reason, Medicare may have your case investigated by the Inspector General.
  • You knowingly fail to complete and submit any necessary consent or release to allow VillageCareMAX Full Advantage Plan and/or Providers to access necessary health care and service information.

If we end your membership in our plan, we must tell you our reasons in writing for ending your membership. We must also explain how you can make a complaint about our decision to end your membership.

VillageCareMAX Full Advantage FIDA Plan has a comprehensive quality management program to ensure that we review and improve the quality of care provided to participants on an ongoing basis.

In addition to member satisfaction, we have a Quality Assurance Committee that meets regularly to discuss issues, complaints, grievances, and patterns regarding hospitalizations or nursing home admissions.

We provide quality care to participants in many ways, including:

  • Providing every participant with a dedicated care team, including a Registered Nurse and social worker.
  • Home assessments and regular home visits to ensure care plans are working.
  • Programs such as Medication Therapy Management (MTM), which is a program that helps participants manage their drugs and reduce potential problems. Click here to learn more about the MTM program.

You can name a relative, friend, advocate, attorney, doctor, or someone else to be your representative. Others may already be authorized under State law to be your representative. You can call us at: 1-800-469-6292 to learn how to appoint a representative. If you have a hearing or speech impairment, please call us at TTY: 711. You can also complete the Appointment of Representative Form below and mail it to us or fax it to 212-337-5711.

Appointment of Representative Form (EnglishSpanish)

The State of New York has created a participant ombudsman program called the Independent Consumer Advocacy Network (ICAN) to provide Participants free, confidential assistance on any services offered by VillageCareMAX Full Advantage FIDA Plan. ICAN may be reached toll-free at 1-844-614-8800 or online at icannys.org.

Participant Materials and Resources

2017 Annual Notice of Changes English 中文 Español Creole Русский Italiano 한국 
2017 Participant Handbook English Español 中文Creole Русский Italiano 한국  
2017 Summary of Benefits English Español 中文 Creole Русский Italiano 한국
2017 Provider and Pharmacy Directory English Español 中文 Creole Русский Italiano 한국
2017 Formulary English Español 中文 Creole Русский Italiano 한국
Multi-language Insert English Español 中文 Creole Русский Italiano 한국
Prescription Drug Claim Form English
Appointment of Representative Form English Español
Health Care Proxy Form & Information* English Español 中文 Creole Русский Italiano 한국
Part D Coverage Determination Form English
Participant Reimbursement Form English (coming soon)
Part D Coverage Redetermination Form English
MedImpact Mail Order Form English
Privacy Notice English
Notice of Non-Discrimination English Español 中文 Creole Русский Italiano 한국
*By clicking these links, you will be leaving VillageCareMAX website.

New York Medicaid Choice – Enrollment Broker

CMS Best Available Evidence Policy

Submit a complaint to Medicare

FIDA Ombudsman Office

The State of New York has created a participant ombudsman program called the Independent Consumer Advocacy Network (ICAN) to provide Participants free, confidential assistance on any services offered by VillageCareMAX Full Advantage FIDA Plan. ICAN may be reached toll-free at 1-844-614-8800 or online at icannys.org.

Medicare Ombudsman Office

H9345_MKT17_02 Approved
This page was last modified on September 22, 2017
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