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hot-line 1.800.469.6292

Call us 7 days a week — 8AM to 8PM
TTY/TTD: 711

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Information for Providers

VillageCareMAX fully supports the Patient-Centered Medical Home initiative.  Our team collaborates with local community services and the patient’s providers to effectively coordinate medical, behavioral, pharmaceutical, and social and community-based services.

The result is a comprehensive, team-based care plan that anticipates and adapts to the changing needs of each member, striving to keep them secure, independent and living in the comfort of their own home.

As a  provider, you want to spend your time taking care of your patients and we’ll take care of the rest.

Provider Benefits

  • Ability to maintain current referral patterns
  • Care management team to assist with resource management
  • Around-the-clock access to a nurse coordinator for information to facilitate service coordination

 Participating Provider Responsibilities

  • Check governmental exclusion lists on a monthly basis, including the U.S. Dept. of Health and Human Services Office of the Inspector General (“OIG”) List of Excluded Individuals and Entities and the NY Office of the Medicaid Inspector General (“OMIG”) List of Exclusions to ensure that no employee/staff is excluded from participation in government programs.


Non-Participating Providers

  • A non-participating provider may file an appeal when VillageCareMAX denies claims payment fully or partially. The appeal must include a signed Waiver of Liability form that waives the non-participating provider’s rights to collect payment from the member. VillageCareMAX cannot start the review of your appeal until the signed form is received. Failure to submit the signed form within the required timeframe will result in dismissal of your appeal. The Waiver of Liability Form can be accessed at the below link:

Waiver of Liability Form


We’re offering a variety of resources and links designed to meet both your needs and the needs of your patients.

Helpful Links

Annual Compliance Requirements

Provider Portal

VillageCareMAX Provider Manual (PDF)

ICD-10 Transition Frequently Asked Questions (PDF)

Provider Notice on FIDA Reforms

FIDA Brochure


H2168_MKT18_03 CMS Approved
  • Questions? 1-800-4MY-MAXCARE  

    phone 1-800-469-6292

    7 days a week — 8AM to 8PM TTY/TTD: 711
  • Medicare will mail new Medicare cards between April 2018 and April 2019. Your new card will have a new Medicare Number that is unique to you, instead of the SocialSecurity Number. This will help to protect your identity.

  • Warning